Booking condition

Booking conditions and general terms and conditions of Exitadventure, Rapperswil-Jona, www.exitadventure.ch, as at 1 September 2018

The operator of the games Operation Mindfall and the Magic Portal and other offers listed on the homepage is Exitadventure. The contract for the purchase of Exitadventure tickets & vouchers is concluded with the operating company or a third party commissioned by the respective operating company to sell tickets.

General - Booking conditions

1. The Exitadventure outdoor missions are team games for people aged 12 to 99. Children up to the age of 16 must be accompanied by an adult or bring a declaration of consent. Exitadventure reserves the right to prohibit access without further explanation. Vouchers and pre-booked tours cannot be exchanged for cash. Exitadventure reserves the right to change, close or remove elements for technical, operational or other reasons without prior notice. In such cases, no refund of the game price can be made.
2. Booking: All participating persons must have authorised the person responsible for the group to make the booking prior to booking. If a group member is a minor (under 18 years of age), the consent of the parents or legal guardian must be presented. The person responsible for the group is also responsible for timely payment to Exitadventure. He/she must be at least 18 years old at the time of booking. Bookings are made via our website www.exitadventure.ch Your booking will be confirmed with a booking number and a further confirmation will be sent by e-mail. This confirmation will be sent to the e-mail address provided at the time of booking. However, it can also happen that a confirmation does not arrive due to various errors, such as the e-mail being placed in the spam folder. If the ticket has been sent correctly, it will serve as proof of the mission booked. Please check your booking confirmation upon receipt. If the confirmation is incomplete or incorrect, please contact us immediately, as subsequent changes are not possible.
3. Payment: Cash payment is possible on site. Alternatively, payment can be made online during the booking process by credit card. Companies can also pay by invoice on request.
4. Contract: The assignment of the booking number creates a binding contract between you and us.
5. Cancellations and changes on your part: For group bookings of up to 14 people that have not been paid for in advance, you have the option of cancelling or rebooking the appointment free of charge up to 72 hours before the start of the game. All you need to do is send an email to info@exitadventure.ch. Larger groups are requested to cancel or change their booking at least one week before the start of the mission. In the event of cancellation on the day of the event, we reserve the right to charge a cancellation fee of 100% of the total price. For bookings that have already been paid for online, we will retain CHF 25 as compensation for transaction fees in the event of cancellation.
6. Cancellations and changes on our part: It may occasionally happen that we have to correct some details, errors or changes. As a result, we may have to cancel or amend bookings that have already been confirmed. We reserve the right to do so in such cases.
7. Force Majeure: Except where expressly stated otherwise in these Booking Conditions, we regret that we cannot accept any liability or pay any compensation if we are unable to provide a service or if the immediate performance of our contractual obligations is prevented or impaired or if you suffer any other damage or loss due to a "force majeure". In these booking conditions, the term "force majeure" refers to an event that Exitadventure could not foresee or avert despite all due care.
8. Please note that we cannot accept responsibility for any services that are not contractually fixed. This includes, for example, any additional services or facilities that a provider promises to provide to you, unless the services or facilities are advertised on our website and we have undertaken to provide them.
9. Please note that we cannot accept liability for any damage, loss, expense or other amount(s) of any nature whatsoever arising from any information you have given us about your booking prior to our acceptance and which we could not have predicted that you would suffer or incur in the event of our breach of contract with you or which is not due to any breach of contract or other fault on our part or on the part of our employees or, if we are responsible for them, our suppliers. In addition, we cannot accept liability for any loss of business.
10. You must give us and our insurance companies all the assistance we reasonably require. You must also inform us and the provider concerned of your claim or complaint. If requested, you must give us and our insurers any rights you have against the provider or other party responsible for your claim or complaint (if the person concerned is under the age of 18, a parent or guardian must do so). You must also agree to co-operate fully with us and our insurers if we or our insurers wish to enforce any assigned right.
11. Complaints and other problems: In the unlikely event that you wish to complain about your visit to Exitadventure or a problem arises, you must inform us, Exitadventure, immediately. Any verbal notification must be followed up in writing as soon as possible. We can only resolve a problem or deal with a complaint once we are aware of it. You must contact our team at the attraction you visited within 28 days of visiting the attraction and provide your booking reference/bill number and details of your complaint. For all complaints and claims where no death, personal injury or illness has occurred, we regret that we cannot accept liability if you have failed to make the complaint or claim in full in accordance with this clause.
12. Delays: Please note that Exitadventure is a live outdoor event. As the City Missions are specially prepared for each booking and blocked for the booked period, it is your responsibility to arrive on time for the booked period and to allow for delays due to traffic, public transport and other factors. If you do not arrive on time, the agreed service cannot be provided and admission to the attraction cannot be granted. The ticket expires and there is no entitlement to a refund. Furthermore, we reserve the right to charge and claim the full price due to the circumstances arising for us despite the non-appearance of our customers (unless otherwise agreed in advance).

Team events with individualised activities

• Changes to the number of participants: The contractual partner is obliged to inform Exitadventure of the number of participants (guaranteed) at the event at least 3 days before the event. If the actual number of participants is not communicated until between 3 days and 24 hours before the event, an express surcharge of 10 % will be added to the submitted offer. Changes 24 hours before the start of the event or failure to notify the guaranteed number of participants will result in Exitadventure providing the service in accordance with your offer. Any disadvantages incurred by the contractual partner as a result of this will not be borne by Exitadventure. If the number of participants deviates by more than 10 %, Exitadventure is entitled to re-determine the agreed prices, for a deviation of 10 to 20 % by 15 %, beyond that by up to 20 %. If the actual number of participants deviates from the (guaranteed) number of participants by more than 40 %, Exitadventure is entitled to refuse the service.
• Loss or damage: The contractual partner, his authorised representatives and his guests are responsible for any items brought in by the contractual partner. Loss or damage caused by Exitadventure will be compensated upon proof in the case of intent and gross negligence. There are no further claims against Exitadventure. The bringing in of decoration material and other equipment must be agreed in writing between the parties.
• Non-identity between the contracting party and Exitadventure: The sole contracting party of Exitadventure is the contracting party itself. Exitadventure does not enter into any further contractual agreements with third parties, this is the responsibility of the contract partner. Exitadventure is entitled to withdraw from the contract up to the start of the event if the organiser does not make such a declaration.